King99 Privacy Policy

King99 respects every member's privacy. This document clearly explains how we collect, use, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010.

Updated: January 2026

How King99 Protects Your Data

Your privacy is not merely a legal obligation to us — it is part of our responsibility to every member who trusts the king99 platform

256-bit SSL Encryption

All data transmitted between your device and king99's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.

Strict Access Control

Member personal data is accessible only to king99 staff who have been granted specific authorisation relevant to their duties. All access is recorded and continuously monitored.

Secure Data Storage

Your information is stored on servers protected by multiple layers of security. king99 conducts regular security audits to ensure the data storage infrastructure remains up to date.

No Data Sales

King99 does not sell, rent, or trade members' personal data to any third party for marketing purposes. Your information belongs to you — we simply keep it safe.

Malaysia PDPA Compliance

The king99 privacy policy is fully designed to comply with the Malaysia Personal Data Protection Act 2010 (PDPA). You have the right to access, correct, and delete your data at any time.

Communication Preference Controls

You can manage your marketing communication preferences through your king99 account settings at any time. Choose the types of notifications you wish to receive and unsubscribe easily.

This Privacy Policy applies to all members using the King99 platform via king99.bz or our mobile app. By using our services, you agree to the practices described in this document.

1 Introduction

King99 is an online casino and sports betting platform operating for the Malaysian market. We care about the privacy of every individual using our services and are committed to protecting your personal information in a responsible, transparent, and secure manner.

This Privacy Policy is drafted in compliance with Malaysia Personal Data Protection Act 2010 (PDPA) and clearly explains how king99 collects, processes, stores, and protects your personal data. We encourage you to read this document carefully so you understand your rights as a member of our platform.

If you have any questions regarding this privacy policy, the king99 support team is ready to assist you via 24/7 live chat or by email at [email protected] .

2 Personal Information We Collect

King99 only collects information that is genuinely necessary to provide you with a safe, seamless, and quality service. The following are the categories of data we collect:

Data Category Examples of Information Requirements
Identification Information Full name, date of birth, identification card number Mandatory (KYC)
Contact Information Email address, phone number, residential address Mandatory
Financial Information Bank account number, bank name, transaction records Mandatory (Payment)
Usage Data Game history, betting logs, account activity Automatic
Technical Data IP address, device type, web browser, OS Automatic
Communication Data Live chat records, support emails, feedback Where applicable
king99 follows a "data minimisation" principle — we only collect information that is strictly necessary for a specific purpose. We do not collect sensitive data such as your medical information or political views.

3 How We Collect Your Information

Your personal data is collected through several different channels as you interact with the king99 platform:

  • Account registration — information you provide when creating a new account
  • Identity verification (KYC) — documents you upload to verify your identity
  • Financial Transactions — details required during deposit or withdrawal
  • Platform usage — data automatically generated while you play or browse the site
  • Support communications — information you share when contacting the king99 support team
  • Cookies and similar technologies — technical data collected via your web browser or app
  • Trusted third parties — verification information from approved payment providers or partners

Each of these data collection methods is carried out with a clear purpose and solely to enable king99 to deliver the best possible service to you as a member.

4 Purpose of Personal Information Use

King99 uses your personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

  • Account management — creating, verifying, and maintaining your member account
  • Transaction processing — securely processing deposits, withdrawals, and bonus payments
  • Identity verification (KYC) — ensuring all members meet the applicable age and legal requirements
  • Customer Support — providing accurate and effective assistance whenever you need help
  • Platform security — detecting and preventing fraud, money laundering, and other illegal activities
  • Service improvement — analyzing usage patterns to improve the overall member experience
  • Marketing communications — sending promotional information and exclusive offers (subject to your preferences)
  • Legal compliance — fulfilling applicable regulatory reporting and compliance obligations
king99 will not use your data for purposes unrelated to the platform's services. If any new purpose not stated here arises, we will obtain your consent before proceeding with any processing.

5 Sharing Information with Third Parties

King99 respects the confidentiality of your data. We does not sell or trade member personal information to any third party. However, in certain limited situations, we may need to share your data with the following parties:

  • Payment service providers — FPX, Touch 'n Go eWallet, GrabPay, Boost, and banking institutions that process your transactions
  • Game software providers — game content provider partners that need to process your game session data
  • Technical service providers — companies supporting platform operations such as server hosting and security analytics
  • Regulatory authorities — when required by Malaysian law or a valid court order
  • Anti-fraud agency — for identity verification and prevention of illegal activities

All third parties receiving king99 member data are bound by strict data protection agreements and are required to handle your information in accordance with standards set by king99 and applicable Malaysian law.

king99 has no control over the privacy policies of third-party websites or apps that you may access through links on our platform. Please review their respective privacy policies before sharing your personal information on external sites.

6 Data Security and Protection

King99 continuously invests in the latest data security infrastructure to ensure your personal information is always protected. The security measures we implement include:

  • High-level data encryption (SSL/TLS 256-bit) for all data transmissions
  • Multi-layered firewall system that monitors and filters all incoming and outgoing traffic
  • Two-factor authentication (2FA) for member account and internal system access
  • 24/7 monitoring by the king99 cybersecurity team
  • Regular security audits by qualified independent parties
  • Role-based access control for internal king99 staff
  • Tested and verified incident response procedures

While no security system can guarantee 100% complete protection, king99 takes all reasonable and up-to-date measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

In the event of any data security breach affecting your personal information, king99 will notify you within the timeframe required by applicable Malaysian law.

7 Cookies and Tracking Technologies

King99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit king99.bz.

Types of cookies we use:

  • Essential Cookies — required for core platform functions such as login, game sessions, and account security. These cookies cannot be disabled.
  • Performance Cookies — collecting anonymous usage data to help us understand how members use the platform and identify areas for improvement.
  • Functional Cookies — remembering your preferences such as language, display settings, and game preferences for a more personalized experience.
  • Marketing Cookies — used to display relevant ads and measure the effectiveness of king99 promotional campaigns. You may opt out of these cookies.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some sections of the king99 platform.

8 Data Retention and Deletion Period

King99 retains your personal data only for as long as it is needed for the purposes stated in this privacy policy, or as required by applicable Malaysian law.

  • Active account data — retained for the entire duration your account remains active with king99
  • Financial transaction data — retained for a minimum of seven (7) years in accordance with accounting and financial regulatory requirements
  • KYC and identity verification records — retained for a minimum of five (5) years after account closure in accordance with legal requirements
  • Support communication logs — retained for three (3) years for reference and dispute purposes
  • Technical and usage data — retained for two (2) years before being deleted or anonymized

Once the retention period expires and there is no legal requirement to retain the data, king99 will securely delete or anonymise your personal information using industry-standard approved methods.

9 Your Rights as a King99 Member

Under the Malaysia Personal Data Protection Act 2010 and the king99 privacy policy, you have the following rights regarding your personal data:

  • Right of access — requesting a copy of the personal data we hold about you
  • Right to rectification — requesting correction of inaccurate or incomplete data
  • Right to erasure — requesting deletion of your data under certain circumstances permitted by law
  • Right to restriction of processing — requesting restrictions on how we process your data
  • Right to object — objecting to the processing of your data for direct marketing purposes
  • Right to withdraw consent — withdrawing your consent for consent-based data processing at any time

To exercise any of the above rights, please contact the king99 support team via live chat or email. We will process your request within 30 business days from the date we receive your complete request.

king99 may need to verify your identity before processing any data rights request. This is a security measure to ensure your data is not disclosed to unauthorised parties.

10 Changes to This Privacy Policy

King99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or how we handle personal information. Any significant changes will be communicated to you via:

  • Notifications within your king99 account
  • Email to your registered address
  • A clear notice on the main page of this privacy policy

The "Updated" date at the top of this page always reflects the date of the latest revision. We encourage you to review this page periodically to stay informed about how king99 protects your privacy.

Continued use of the king99 platform after any amendment to the Privacy Policy takes effect will be deemed acceptance of the updated privacy terms.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how king99 handles your personal data, we encourage you to contact us directly. We are committed to addressing every privacy enquiry seriously and in a timely manner.

  • Live Chat — available 24 hours a day, 7 days a week on the king99 platform
  • Email[email protected] (response within 1–2 business days)

If you are not satisfied with our response, you have the right to file a complaint with Department of Personal Data Protection Malaysia (JPDP) which is the relevant data protection regulatory authority in Malaysia.

The king99 privacy team is ready to help you understand your rights and process any data-related requests. Do not hesitate to contact us — your privacy is our priority.

Your Personal Data Rights at King99

As a king99 member, you have full control over your personal data

🔍
Data Access

Request a copy of all data we hold about you

✏️
Correct Data

Update or correct inaccurate information

🗑️
Delete Data

Request deletion of data under permitted circumstances

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Restrict Processing

Restrict how we use your data

📢
Object to Marketing

Easily unsubscribe from marketing communications

↩️
Withdraw Consent

Withdraw consent for processing at any time

Privacy Assured, Experience Perfected

Join millions of members who trust King99 as a safe, reliable online entertainment platform that puts your privacy first.

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